We offer a 14 Day Refund Guarantee from the date of your purchase. The item must be in its original package, unopened. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
We do not offer refunds or replacements on sale items.
You will be responsible for paying for the shipping costs associated with your return. Shipping costs are non-refundable.
Received the wrong product
If you received the wrong product, please contact us. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. In this instance, we will ship a replacement of the correct order to you. Refunds will not be issued.
Late arrival of the order
While we try our level best to ensure you receive your order within 5-7 days of your purchase, we cannot guarantee a guaranteed timely arrival of the order due to unforeseen circumstances that may affect shipping and inventory issues. We are unable to refund for items not being delivered by a specific date, special occasion, or holiday. Each product description states how long shipping could take. Please take note of this when ordering. Once an order has shipped we will no longer be able to edit or cancel the order.